Privacy Policy

In compliance with the provisions of the GDPR, we inform you that your data will be processed in our databases for the purpose of maintaining and fulfilling the relationship with our organization, including sending communications within the framework of that relationship.

The data we collect is used for various purposes, such as providing information about our products and services, managing requests for information, or granting access to our content. Additionally, we use cookies to improve the user experience and collect statistical information that helps us better understand how our website is used.

The data provided to us by users will be processed by our company, which is the data controller, and will not be disclosed to third parties without your prior and express consent, unless required by law. At any time, you may exercise your rights of access, rectification, erasure, objection, data portability, and restriction of processing by contacting us through the channels we provide.

We recommend that you carefully read our privacy policy before providing us with your personal data, so that you can fully understand how we use it and how we protect your privacy.

If our users have any questions or concerns about how we use their personal data, they can contact us through the channels we provide:

Email: privacy@nomadcoffee.pro
Phone: +34 628 566 235

Furthermore, your data will be shared in all cases where it is necessary for the development, fulfillment, and oversight of the relationship with our organization, or in cases where it is authorized by law. In compliance with the GDPR, you may exercise your ARCO rights withNomad Coffee, located atMarroc 160, 08019 – Barcelona, by attaching a photocopy of your ID card.

General Terms and Conditions

At Nomad Coffee S.L., we take the protection of our customers’ and users’ personal data very seriously. Below, we detail our data protection policy to inform you about how we process the personal data you provide to us.

  1. Identification of the person responsible for the processing of personal data: Nomad Coffee S.L., with CIF B66400664.
  2. The data we collect is used for different purposes, such as to provide information about our products and services, to handle requests for information or to allow access to our content. In addition, we use cookies to improve the user experience and collect statistical information to help us better understand how you use our website.
  3. In compliance with the Organic Law on Data Protection (LOPD) and the General Data Protection Regulation (RGPD), as well as the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD), the personal data provided to us by the customer through our website will be treated confidentially and in accordance with the applicable regulations.
  4. Categories of personal data that will be processed: the personal data we collect are first and last name, address, email address, and payment data depending on the selected payment gateway (PayPal, credit card).
  5. The data provided by users will be processed by our company, responsible for data processing, and will not be disclosed to third parties without your prior express consent, unless legally required. At any time, the user can exercise their rights of access, rectification, cancellation, opposition, portability and limitation of treatment, by contacting us through the means that we make available.
  6. The transfer of international data is not something we control and is carried out by third parties, for which we are not responsible.
  7. The retention of personal data varies from 24 hours, for cookies used to distinguish users, to an indeterminate time for wholesale customers, who will be deleted when they leave the customer base.
  8. Rights of the interested parties: the interested parties have the right to access, rectify, delete, limit, carry and oppose the processing of their personal data. In compliance with Law 34/2002 of July 11, 2002, on Information Society Services and Electronic Commerce, they may revoke at any time, simply and free of charge, their consent to receive and store their data by sending an e-mail with their request to: privacy@nomadcoffee.pro. They also have the right to file a complaint with the Spanish Data Protection Agency.
  9. We use security measures to protect personal data, based on Google's data protection policy, as this is the system we use.
  10. There are automated decisions regarding the collection and use of personal data generated by our web service, such as the collection of contact information.

    Use of Chatbase (AI Chatbot)

    We use an artificial intelligence-based chatbot provided by Chatbase to improve customer service and the user experience on our website.

    Data Protection and Privacy
  • The conversations you have with the chatbot can be recorded to improve service quality and resolve incidents.
  • Your information is protected and encrypted both in transit and at rest.
  • Chatbase is GDPR and SOC 2 compliant for data protection and management.
  • Data provided through the chatbot is not used to train artificial intelligence models nor is it shared with third parties for this purpose.
  • The data is stored on secure servers located in the United States.

    More InformationFor more details about Chatbase's privacy policy, please visit:**https://www.chatbase.co/security**and**https://trust.chatbase.co/**